Contact Hartlepool Borough Council
Contact details and the Referral Form for Hartlepool Borough Council are provided here.
Making a referral
If you wish to make a referral, please download the Safer Referral Form and complete all relevant sections prior to contacting us. Please follow the instructions on the form for the procedure to be followed.
Based on the SAFER (Situation-Assessment-Family-details-Expected-response-Recording) communication guidelines developed by the Department of Health in liaison with safeguarding experts, this SAFER referral tool will help ensure appropriate, quality and effective referrals of children in need or children who may be suffering (or are likely to suffer from) significant harm to social care services.
You should use this SAFER referral tool to guide both your verbal and written communications with the Hartlepool and Stockton-on-Tees Children's Hub. This will ensure a uniform approach to communicating to the Hartlepool and Stockton-on-Tees Children's Hub the level of risk posed to a child. You can then send the completed from to the Hartlepool and Stockton-on-Tees Children's Hub as a confirmation of your referral.
By working through this document before making a call you will ensure that you have the necessary information to hand.
Unless good quality information is provided to the Hartlepool and Stockton-on-Tees Children's Hub it will not be possible to make the right decisions and provide the right services to a vulnerable child.
Before you make a referral to children's social care ask yourself these questions:
By completing the attached questions before making a call you will ensure that you have the following available: