Complaints Against the LSCB

This procedure is for Parents / Carers who wish to make a complaint about the LSCB and the way it conducts its business.


LSCBs are a statutory partnership established under the Section 13 of the Children Act 2004. Their statutory objectives are:

  • To coordinate what is done by each person or body represented on the Board for the purposes of safeguarding and promoting the welfare of children in the area, and
  • To ensure the effectiveness of what is done by each such person or body for those purposes.

Regulation 5 of the Local Safeguarding Children Board Regulations 2006 and Working Together 2015 set out the functions which are:

  • Developing policies and procedures in respect of safeguarding and promoting the welfare of children and young people, including the action to be taken when there are concerns about a child’s safety or welfare
  • Training of persons who work or with children and young people or services affecting the safety and welfare of children and young people, including adult services
  • Investigating allegations of abuse concerning persons who work with children and young people
  • Monitoring the safety and welfare of children and young people who are privately fostered
  • Communicating and awareness raising about safeguarding children and young people
  • Quality assuring services working with children and young people
  • Undertaking serious case reviews and reviews of child deaths

LSCBs do not undertake individual case work with children or their families. This is carried out by one or more of the partner agencies.

How and when to Make a Complaint

As referred to above the LSCB has a role in co-ordinating and ensuring the effectiveness of local individuals’ and organisations’ work to safeguard and promote the welfare of children. It is not however responsible for the delivery of services in partner organisations.

Complaints and concerns about individual services therefore do not fall within the scope of this procedure and must be dealt with directly by the responsible organisation according to their own processes. Any complaints about the operational work of one of the LSCB’s partners should therefore be directed through their own complaints procedures.

Parents / carers and children (with sufficient understanding) may feel that the LSCB is acting against the interests of vulnerable children in the way that they (the LSCB) have discharged their functions and may wish to make a complaint.

In the event of a complaint against the LSCB related to the discharging of its duties the complainant should write to the relevant LSCB Independent Chair at the address listed below. The Independent Chair will then give due consideration and take any remedial action necessary. Complaints should be made as soon as the concern is identified.

Complaints about the functioning of the Tees LSCBs Child Death Overview Panel (CDOP) should also be made to the LSCB Chair.

Action Taken & Conflict Resolution

The LSCB Chair will seek to resolve the matter with the individual by raising the concern within 6 weeks of the complaint being received. The Independent Chair can be contacted at:

Hartlepool LSCB

Middlesbrough LSCB

Redcar & Cleveland LSCB

Stockton-on-Tees LSCB

HSCB Chair
4th Floor Civic Centre
Victoria Road
TS24 8AY

MSCB Chair
First Floor
Vancouver House
Gurney Street

Seafield House
Kirkleatham Street
TS10 1SP

SLCB Chair
Municipal Bldgs
Church Road
TS18 1LD

If the individual who has raised the concern is not satisfied with the response they may appeal the decision or outcome and request that their complaint be dealt with by the Chief Executive of the Council.

The Chief Executive can be contacted at:

Redcar & Cleveland

Chief Executive
Hartlepool Borough Council
Civic Centre
Victoria Road
TS24 8AY

Chief Executive
Middlesbrough Borough Council
2nd Floor, Civic Centre
Borough Road

Chief Executive
Redcar & Cleveland Borough Council
Redcar & Cleveland House
Kirkleatham Street Redcar
TS10 1RT

Chief Executive
Stockton-on-Tees Borough Council
Municipal Bldgs
Church Road
TS18 1LD


The LSCB Business Manager will inform the complainant about the outcome of their appeal, on behalf of the Board within 1 month.

Complaints Not Covered by this Procedure

  • Complaints about the work of individual agencies, their performance, decision making, and/or the provision or non-provision of services should be responded to in accordance with the particular agency’s own complaints process.
  • Where a parent/carer or young person wishes to complain about aspects of a child protection conference, including the outcome, the LSCB Conference Complaints Procedure should be followed. However minor issues about a conference, including accuracy of the minutes, should be taken up directly with the Conference Chair.
  • If the complaint is solely about the decision to make or maintain a child subject to a Child Protection Plan the complaints process cannot change the decision made by the conference which will stand.
  • Where a professional wants to complain or challenge inter-agency colleagues and decisions they should follow the Professional challenge and resolution of professional disagreement procedure.

Web page update information

Page created (date):10 January 2017
Page last updated (date, name):10 January 2017, GW
Reason for update:Page created and populated.